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Terms and Conditions

Website Design Terms & Conditions 
By placing an order with Webfactory, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions: 
The Client : The company or individual requesting the services of Webfactory.

Webfactory: W.F. Core EOOD (Ltd), Graf Ignatiev 12, Sofia 1000, Bulgaria & employees or affiliates.

General 
Webfactory will carry out work only where an agreement is provided either by email, telephone, mail or fax. Webfactory will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Webfactory and the client, this includes telephone and email agreements.

Website Design 
Webfactory will produce up to two creative concepts for the Client's web identity aimed at better representing the Client's activities online. If the Client is not happy with the suggested initial concept, a second completely new concept will be provided. NB! Additional creative concepts will be quoted separately.

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Webfactory cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Webfactory until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Webfactory remain the copyright of Webfactory and may only be commercially reproduced or resold with the permission of Webfactory.

Webfactory cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Webfactory and where no charge is made by Webfactory for such additions, Webfactory accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Webfactory all materials required to complete the site to the agreed standard and within the set deadline.

The client's acceptance of Webfactory's proposal is deemed to imply an agreement to provide all the text, images and data needed for us to achieve this milestone by the date shown. If the Client is not able to do this the payment will nevertheless be due. If the Client is in any doubt as to his ability to do this, the Client would have to inform us in advance so that we can adjust our production schedules accordingly.

Webfactory will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Webfactory will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Webfactory will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Webfactory will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

A deposit of 50% is required with any project before any design work will be carried out.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development 
Webfactory cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by Webfactory remain the copyright of Webfactory and may only be commercially reproduced or resold with the permission of Webfactory.

Where applications or sites are developed on servers not recommended by Webfactory, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Webfactory before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Webfactory will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

Compatibility 
Webfactory will endeavor to ensure that any developed web application will function correctly on the server it is initially delivered on and that it will function correctly when viewed with modern web browsing software. Webfactory can offer no guarantees of correct function with all browser software.

Website Hosting 
Whilst Webfactory recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Webfactory cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Webfactory reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.

Warranties/Guarantees

All programming as delivered carries a 6 month warranty. This means that we will remedy any technical problems that might arise in the course of using the system.

Payment of Accounts 
A deposit is required from any new client before any work is carried out. It is the Webfactory policy that any outstanding accounts for work carried out by Webfactory or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with Webfactory.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Webfactory have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating. An administrative fee of no less then GBP50 plus a monthly interest of 2% will be added to overdue invoices.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure 

Informal procedure

Anyone who experiences a problem with their web service provided by Webfactory should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Webfactory will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure 

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Webfactory, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.